a partner for administrative support professionals.

The main administrative tasks in companies involve managing day-to-day operations and keeping the workplace organised. Typical duties include handling correspondence, scheduling meetings, organising files and maintaining company records. Administrative staff also prepare reports, assist with accounting or invoicing, and manage office supplies and equipment. They help coordinate communication between departments, support managers with documentation, and ensure that policies and procedures are followed. In larger organisations, administrative teams play an important role in improving efficiency and supporting business continuity.

As a secretary, you provide essential support to business managers, executives or teams to ensure operations run smoothly. Key responsibilities include managing calendars, organising meetings, preparing documents, and handling phone calls, emails and correspondence. Secretaries also maintain filing systems, arrange business travel, and ensure deadlines and appointments are met. In some cases, you may assist with expense tracking, meeting minutes, and the preparation of presentations or reports. The position requires strong communication and time-management skills, as well as discretion when handling confidential information.

To become an administrative assistant, you typically need a secondary education diploma or a degree in office administration, business management or business support. While formal qualifications are helpful, employers also look for strong computer literacy, especially in word processing, spreadsheets and communication software. Administrative assistants must be detail-oriented, organised and capable of multitasking in a fast-paced environment. Gaining experience through internships or entry-level office roles can help you develop these skills. Continuous learning, such as short courses in office management, customer service or project coordination, can also enhance your career prospects and open doors to senior administrative roles.

An administrative assistant’s salary in Luxembourg can vary greatly depending on experience, sector and company size. Entry-level assistants start with a modest salary, which increases with seniority and added responsibilities. Those employed in international organisations, financial institutions or government offices often earn higher pay due to the scope and complexity of their duties. Many positions also include additional benefits such as meal vouchers, annual bonuses or private health insurance. Administrative assistants with advanced technical, language or project coordination skills can further boost their earning potential.

As a customer service representative, you act as the main link between a company and its clients, ensuring customer satisfaction and problem resolution. Your duties include responding to inquiries, handling complaints, providing information about products or services, and processing orders or returns. You also update customer records and communicate through phone, email or live chat. In Luxembourg, many customer service representatives work in multilingual environments and require fluency in several languages to support international clients effectively.

The salary of a customer service representative in Luxembourg depends on factors such as experience, company size and sector. Entry-level representatives start on lower pay but can progress to higher earnings with experience and specialised training. Those working in finance, insurance or technology often earn more due to the complexity of their tasks and the level of responsibility. Many employers also provide bonuses, meal vouchers or professional development opportunities. With experience, customer service representatives can advance to team leader, quality assurance or customer success management (CSM) roles.